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NAKED Optics Support | EN
Delivery

Delivery

General infos about returns

How do I return products from NAKED Optics?
Unfortunately, the item I ordered does not fit. Do I have to pay the return costs myself?
When will I get my money back?

Parcel Tracking

Where is my package?
My package has been sent, but did not yet arrive

Requirements for returns

Why can't I register a return with my order number?
Can I partially remove the protective film to test the brightness of the glass?
I removed the protective film, can I still return the product?

Delivery Costs

Are there any custom fees I have to pay for my order?
What are the shipping costs to my country?

Returns process

How can I create a return label?
Unfortunately, the item I ordered does not fit. How can I return an item?
How do returns from non-EU countries, such as Switzerland or the UK, work?

Duration of delivery

Is an express delivery possible?
Why hasn't my order been shipped yet?
When are parcels shipped and how long are they on the way afterwards?

Exchange

Can I directly exchange an item?

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