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  1. NAKED Optics Support | EN
  2. Delivery

Delivery

General infos about returns

  • How do I return products from NAKED Optics? Promoted article
  • Unfortunately, the item I ordered does not fit. Do I have to pay the return costs myself?
  • When will I get my money back?

Parcel Tracking

  • Where is my package? Promoted article
  • My package has been sent, but did not yet arrive

Requirements for returns

  • Why can't I register a return with my order number?
  • Can I partially remove the protective film to test the brightness of the glass?
  • I removed the protective film, can I still return the product?

Delivery Costs

  • Are there any custom fees I have to pay for my order?
  • What are the shipping costs to my country?

Returns process

  • How can I create a return label?
  • Unfortunately, the item I ordered does not fit. How can I return an item?
  • How do returns from non-EU countries, such as Switzerland or the UK, work?

Duration of delivery

  • Is an express delivery possible?
  • Why hasn't my order been shipped yet?
  • When are parcels shipped and how long are they on the way afterwards?

Exchange

  • Can I directly exchange an item?
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