Returns from Switzerland: Please ONLY return items via our returns portal (https://nakedoptics.net/en/pages/ruckgabeformular) and the label provided afterwards via Mail. We work with an import/export company that handles imports and exports for us and ensures that we do not have to pay any additional customs duties or import sales tax on returns. In addition, our label is usually much cheaper for you than manual return shipping. If customs costs are incurred due to a manual return without a label, we will have to pass these on to the customer and deduct them from the refund amount.
Returns from the United Kingdom (UK): Please ONLY return items via our returns portal (https://nakedoptics.net/en/pages/ruckgabeformular) and the label provided afterwards via Mail. We work with an import/export company that handles imports and exports for us and ensures that we do not have to pay any additional customs fees or import sales tax on returns. In addition, our label is usually much cheaper for you than manual return shipping. If customs costs are incurred due to a manual return without a label, we will have to pass these on to the customer and deduct them from the refund amount.