Please go to our returns portal: https://en.nakedoptics.net/pages/ruckgabeformular and register your return. For returns from non-EU countries, it is important to clearly mark the package as a return and to enclose the original invoice. This way, it can be avoided that additional duties and import sales taxes are charged.
Returns from Switzerland: Please always fill out an export declaration (depending on the standards of the respective shipping service provider) and clearly mark the package as a return. Here you can find more information about the process for returns from Switzerland.
Returns from Great Britain (UK): Please always fill out an export declaration (depending on the standards of the respective shipping service provider) and clearly mark the package as a return. Here you can find more information about the process for returns from Great Britain.